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Old 2012-03-09, 12:04 PM   #11
Danzig
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boy i need to learn to type my english sounded so broken lol
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Old 2012-03-09, 02:37 PM   #12
~Matt~
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Quote:
Originally Posted by Danzig View Post
boy i need to learn to type my english sounded so broken lol
It was understandable
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How to change your nickname

My Suggestions:
Conquer 3.0
No switching teams in Team PK
Guild Honorary Positions Tweak
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Old 2012-03-10, 06:16 PM   #13
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Help Desk is a joke. I've been trying to contact them for a week now trying to get help on an issue. It's complete BS they way TQ treats it's customers. If they are too busy, GET MORE HELP LIKE ANY OTHER DAMN BUSINESS WOULD!!!!!! There is no excuse for their insolence.
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Old 2012-03-10, 09:16 PM   #14
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Originally Posted by User855476112 View Post
Help Desk is a joke. I've been trying to contact them for a week now trying to get help on an issue. It's complete BS they way TQ treats it's customers. If they are too busy, GET MORE HELP LIKE ANY OTHER DAMN BUSINESS WOULD!!!!!! There is no excuse for their insolence.
Seriously, if you want help use email.
(pm me if you haven't got their address)
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Old 2012-03-12, 06:30 AM   #15
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Originally Posted by 0.o View Post
Seriously, if you want help use email.
(pm me if you haven't got their address)
E-Mailed TQ over a week ago.....still no reply.
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Old 2012-03-16, 01:00 PM   #16
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Quote:
Originally Posted by Reble View Post
Help Desk is a joke. I've been trying to contact them for a week now trying to get help on an issue. It's complete BS they way TQ treats it's customers. If they are too busy, GET MORE HELP LIKE ANY OTHER DAMN BUSINESS WOULD!!!!!! There is no excuse for their insolence.
Wierd. I go to help desk when they online and get instant response and good help.
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Old 2012-03-16, 03:00 PM   #17
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Matt, your idea about the que length is MAGIC! you should start charging TQ a consulting fee
The 'free' helpdesk is already available though? There's 2 in fact.
1 is called the forums... although help is often not quite instant (its of limited use)
2 gives you rewards for asking questions, & I've used it with mixed success in the past, its called Q & A. The 'Helpdesk' interface could be updated to contain clear links to such areas for people to aks questions & search for answers? (even update the 'offline' response with an option to post your query on the Q&A forum, so if no help is available you can opt out of staying in the que & just post your query on Q&A)
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Old 2012-03-18, 10:16 AM   #18
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Quote:
Originally Posted by 0.o View Post
Matt, your idea about the que length is MAGIC! you should start charging TQ a consulting fee
Haha, it would stop people getting so frustrated and this way staff members will eventually get around to speaking with everyone rather than people refreshing page to get seen too!

I think the helpdesk staff have to read all the questions that are submitted then pick and chose which ones they speak to right now, with a queue system, they wouldn't get bogged down with so many "questions" to begin with as there would be no refreshes to keep popping up with the same question lol..
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Name: ~Ma††~ Class: Wat – War – Tro Level: 130-130-140 |||||
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How to change your nickname

My Suggestions:
Conquer 3.0
No switching teams in Team PK
Guild Honorary Positions Tweak
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Old 2012-03-19, 04:57 PM   #19
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Quote:
Originally Posted by Jerazia View Post
Wierd. I go to help desk when they online and get instant response and good help.
Cool Since you are the only one who have a great experience with Help Desk, I suggest we all can use you to channel all our unanswered inquiries with Help Desk LMAO. Just a thought
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Old 2012-03-20, 01:25 AM   #20
~Matt~
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Quote:
Originally Posted by User848875373 View Post
Cool Since you are the only one who have a great experience with Help Desk, I suggest we all can use you to channel all our unanswered inquiries with Help Desk LMAO. Just a thought
^ What I was thinking, just didn't want to say it
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Name: ~Ma††~ Class: Wat – War – Tro Level: 130-130-140 |||||
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How to change your nickname

My Suggestions:
Conquer 3.0
No switching teams in Team PK
Guild Honorary Positions Tweak
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