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#11 |
Rookie
Join Date: 2011-03-10
Posts: 21
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![]() I'm expecting now that I sent them a copy and paste of what their helpdesk has said to me, they will now just quit replying to my case, since they don't seem to actually want to help their players.
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#12 | |
Senior Member
Join Date: 2011-03-12
Location: Where am i?
Posts: 622
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![]() Quote:
to OP; I know how you feel that happened to me before as well. Hope you get out.
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A signature...a bunch of squiggly lines that represent my name, and a smiley face at the end |
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#13 |
Veteran Member
Join Date: 2011-03-23
Location: Dark Server, USA
Posts: 2,378
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![]() That is terrible. She could have at least looked into it instead of just replying that htey have numerous times. Seems to me she is just a lazy employee.
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![]() ![]() Pure Ninja - LVL 140 Server: Element - Dark Guild Leader of Ki11az ... ![]() ![]() |
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#14 |
Veteran Member
Join Date: 2011-03-13
Location: Wales, United Kingdom
Posts: 2,446
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![]() Unfortunately, I am pretty sure HelpDesk GMs don't have the tools to check into IP addresses, registered email addresses, etc. This is why they always ask for your account name or your registered email address when you ask for help. All I can say is try what Dark~Colossus said and keep your fingers crossed.
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||||| Name: ~Ma††~ Class: Wat – War – Tro Level: 130-130-140 ||||| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| How to change your nickname My Suggestions: Conquer 3.0 No switching teams in Team PK Guild Honorary Positions Tweak |
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#15 |
Rookie
Join Date: 2011-03-10
Posts: 21
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![]() Wow, look at the wonderful service the company of TQ provides us with.
Dear Josh, Character Name: Valkyrie~, Server: Dream ------ You are involved in a bot abuse case. Since you are a veteran, we decide to give you one more chance. Our GM has sent your character into bot jail, you need pay 5000 CPs to get out. You can refer to our anti-botting policy at http://co.91.com/content/2011-09-30/...25054172.shtml . We hope you can cherish this last chance, if caught again, the character can't be out anymore. We strongly suggest that you remove any and all illegal programs, bots, or client edits from your installed client. Thanks. PS: Please keep the original emails when you reply. Thanks. Sincerely Conquer Online Customer Service / GM: Cynthia That's the first email, and here will be the 2nd email. reetings, We have to say sorry for unable to unban your account for your abusing bots when playing CO. There is no mistake in this case and the case result will not be changed. Plese keep away fron any kind of bots in future. Thanks. Note: Please keep all the history emails enclosed next time you write back to us. Thank you for your cooperation in advance. With kindest regards, Account Issue Team / GM: Penny I'm quite sure that they didn't check anything, didn't look into anything. Just copied and pasted their automated responses and sent me on their way. While in turn putting one of their VIP members in jail and telling them they have to pay to get out, because they assume this other account is mine. I guaranteed if they actually checked, it wouldn't be linked to me in anyway.. this is ridiculous. |
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#16 |
Senior Member
Join Date: 2011-03-12
Location: Where am i?
Posts: 622
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![]() sorry to say, you've been TQed, try PMing Mephisto or any other mods about it.
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A signature...a bunch of squiggly lines that represent my name, and a smiley face at the end |
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#17 | |
Senior Member
Join Date: 2011-03-18
Location: Deus Ex Machina
Posts: 559
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#18 |
Veteran Member
Join Date: 2011-03-13
Location: Wales, United Kingdom
Posts: 2,446
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![]() so why do they always ask for registered email address, account name and sometimes even password during the conversation even though you give account name and email before your even chatting to someone lol
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||||| Name: ~Ma††~ Class: Wat – War – Tro Level: 130-130-140 ||||| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| How to change your nickname My Suggestions: Conquer 3.0 No switching teams in Team PK Guild Honorary Positions Tweak |
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#19 | ||
Super Moderator
Join Date: 2011-04-25
Posts: 908
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Quote:
When I was there, all I could see was a list of questions and general responses (like you would get in any call centre) and then a program which allows them to trace a botter when reported, find them and then bot jail them. It might've been that they didn't have any cases like this, but the HelpDesk's job is to give advice and (more recently) to ban botters. It's not meant to be a GM service (that's an entirely different department).
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Colossus 125 - 130 - 136 Trojan - Trojan - Trojan Finally returned to Trojan after taking a year off to be Warrior... Zale 110-127-130 Water-Trojan-Archer Mausoleum 130 - 130 Monk - Monk Dark Server Vanquish I'm the mod ya'll! ![]() |
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#20 |
Senior Member
Join Date: 2011-03-18
Location: Deus Ex Machina
Posts: 559
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![]() Security purposes, I went with just an account ID asking to find out the existing password, registered email and the rest of the security info for it. After about 15 minutes of waiting I had it all.
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