That's alright. I sent an email to service regarding a similar issue. I credited $400 this month a few days before May 15th when the VIP high life event started. They refused to even let me get anything because I didn't do it during their "time of the event"
I lol'ed. Then they told me if I went ahead and credited the next $300 for the VIP renew during the event that they'd thrown in an "extra" rare garment. Go figure!
Can even provide screenshots of the email.
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